Client Testimonials

"It gives me great pleasure to be able to write this Testimonial for The Carter Group. When I was diagnosed with Throat Cancer early 2009, Mr. Craig Ball, Miss. Samantha Strati and their team took over my dealing with various Insurance Company's, there-bye relieving an enormous amount of additional stress and worry about the unknown pitfalls of "Claiming on Insurance Policy's". The Carter Groups professional, courteous and highly efficient team swung into action and ensured my claims were honoured and paid out with the minimum of fuss or bother for me. Well done and a big "Thank You" from myself and my wife" -Len, Brisbane

"I have been a client of The Carter Group for approx 15 years. The initial risk assessment of my financial position resulted in trauma, income replacement and term life policies being written. The process was painless with excellent service at my convenience. The only thing I did not like was the premium payments as I was never going to need to utilise the cover. Wrong assumption!! A heart attack hit me in 2000. Big surprise the next day when my third visitor (after wife and solicitor) was the principal of The Carter Group genuinely concerned at my position and reassuring that my trauma cover would provide $300,000.00. He even insisted on doing the paperwork and personally liaised with my medical team to ensure a speedy settlement which occurred within a matter of weeks. BUT there’s more. He further advised the income replacement policy would also pay out for six months regardless of whether I went back to work or not. Again all I was required to do was sign the claim form and six payments of over $6000.00 arrived in my account each month – magic. Full on work became increasingly difficult over the ensuing years and I began to suffer depression. Finally it became impossible to continue work in my normal occupation and again I contacted The Carter Group on the chance I may still have the relevant cover. Unable to face the complexity (mainly in my imagination) of the claim form I was again assisted in a totally professional and compassionate way. After the prescribed waiting period, monthly credits have arrived exactly on the due date for an amount in excess of $7,000.00. To date this has occurred for over 12 months and if I am unable to perform my normal duties will be paid (with upward indexation annually) until I reach 70 years of age. Even dealing directly with the underwriter to establish the ongoing bona fides of my claim was conducted with understanding and assistance. While my greatest wish is to return to work, my current reality prevents this. The benefits provided under these policies have enabled me and my family to continue to live a comfortable lifestyle and keep up with increased medical costs. The Carter Group has been exceptional with their advice, service and personal assistance above and beyond the call of duty. The only regret I have is not taking their advice and increasing the cover over time. In these times of self selection you may or may not be able to find cheaper cover on the internet but do you have the expertise to be sure it is the right cover, that the company will be there to pay your claim (I have personal knowledge where the underwriter had folded) over possibly several decades and just as importantly can you get professional assistance at the time of claim as well as the time of sale. As you may have gathered, my experience has been real and free of the many horror stories you hear concerning insurance companies and brokers. For this I can only thank most generously The Carter Group and commend them to you " -Michael, Brisbane

"Dear Craig, Please let me express my sincere thanks on behalf of all of us who attended your presentation on Tuesday morning last. There is little doubt that your solid advice has set many of the staff thinking seriously about the aspects you covered and the traps that may befall the unwary. I trust that I may have the pleasure of catching up with you again in the near future. Again, my sincere thanks – particularly for the early start". -John, Surfers Paradise

"I met Craig Ball after I was referred to him as “someone who may be able to help me” sometime after being involved in a car accident. At the time I was in the position of having an insurance advisor and insurance policies of long standing. However when I was in the unfortunate position of needing to put in a claim on my disability insurance policy it was then that I found my agent provided me with less than satisfactory service and the claim on my insurance policy was taking many weeks to process. This situation was creating numerous problems for me at a time when I was least able to manage additional problems. After contacting Craig by telephone we made arrangements to meet. I relayed the events of the previous weeks to him. Craig outlined some ways he may be able to assist me. I left his office feeling a bit more optimistic and more hopeful than I had for some time. Following our meeting Craig did what he said he would do and he has continued to be very helpful to me. At my own initiative, some time later I moved all of my insurance policies to Craig. He has since assisted me in reviewing my insurance requirements and has provided a similar service to my business partner and other employees in our business. It is at the time when putting in an insurance claim that you really find out how good your insurance policy and your insurance advisor is. I believe Craig is worthy of the confidence we have in him now and the trust we have in him should one of us ever need to put in a claim. I sincerely hope myself or any other member of our team never have to need to put in a claim, but I believe if one of us ever has to, Craig will ensure it is handled efficiently" -Ann, Brisbane

"To whom it may concern When I first met Craig Ball I wasn’t sure whether I really wanted to discuss my insurance portfolio with another insurance advisor, after all, most of them are the same – or so I thought. Craig highlighted a number of shortcomings in my insurance portfolio and his recommendations seemed to make sense. Looking back on that day, I am truly thankful that I implemented Craig’s recommendations. Unfortunately I am no longer able to continue in my occupation as a dentist, but at least I know I can sleep at night knowing that my future is financially secure. Don’t be like most people and say, “it wont happen to me”, because it does happen to the best of us and I am living proof. Be sensible when making important decisions that can affect your livelihood, your business, or more importantly, your family. Listen to what Craig has to say" -Ric, Brisbane